In-house average weekday ridership for February was 3,021, up by 2.28% from last year. Supplemental providers average weekday ridership was 347, up by 0.17%. Combined in-house and supplemental providers average weekday ridership was 3,368, up by 2.06%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 16,582 boardings, up 2.44% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.52% for February. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.30%. On-time performance for trips with a desired arrival time was 56.41% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 89.74% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of February, Handi-Van operated 66,004 trips including 7,044 trips that were longer than one hour in trip time. The analysis found that 73.65% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 636 or 9.03% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,220 or 17.32% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 78.00% for February, up by 2.99% from last year.
Over the month of February, reservationists answered 36,538 calls. Of those calls, 98.64% were answered within 3 minutes, and 99.93% were answered in 5 minutes.
| "February FY2025" | "February FY2024" | "February FY2019 Pre-COVID" | "% Change FY 24 to 25" | "8 Month FY2025" | "8 Month FY2024" | "8 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 81,477 | 83,068 | 91,406 | -1.92% | 695,216 | 678,634 | 789,598 | 2.44% | 1,197,533 | |
| Average Weekday Ridership | 3,368 | 3,300 | 3,840 | 2.06% | 3,292 | 3,223 | 3,847 | 2.16% | 3,856 | |
| Unique Riders During the Month | 5,501 | 5,385 | 5,610 | 2.15% | 5,576 | 5,360 | 5,778 | 4.05% | 5,810 | |
| Cost per Revenue Hour | $119.04 | $115.08 | $87.25 | 3.44% | $116.51 | $112.98 | $87.37 | 3.13% | $87.76 | <= $90 |
| Cost per Passenger Trip | $56.26 | $53.35 | $40.25 | 5.45% | $54.88 | $52.86 | $39.58 | 3.82% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.25 | $7.90 | $5.97 | 4.38% | $8.08 | $7.77 | $5.88 | 3.95% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.12 | 2.16 | 2.17 | -1.91% | 2.12 | 2.14 | 2.21 | -0.66% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.87% | 3.34% | 3.79% | -0.47% | 2.87% | 3.16% | 4.30% | -0.29% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.44% | 77.44% | 76.69% | -1.00% | 76.91% | 77.93% | 75.80% | -1.02% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.78% | 0.70% | 2.06% | 0.08% | 0.83% | 0.72% | 2.18% | 0.12% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.09% | 0.00% | 0.04% | 0.03% | 0.13% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.52% | 87.52% | 88.81% | 0.01% | 88.56% | 88.85% | 88.09% | -0.29% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.30% | 88.21% | 90.87% | 0.09% | 89.39% | 89.56% | 90.27% | -0.17% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.96% | 1.17% | 0.58% | -0.21% | 0.79% | 0.86% | 0.76% | -0.07% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 56.41% | 54.77% | 63.10% | 1.64% | 56.11% | 56.02% | 60.35% | 0.09% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.65% | 73.90% | 66.48% | -0.25% | 73.56% | 73.56% | 68.80% | -0.01% | 68.69% | 50% |
| Excessive Trip Length | 9.03% | 8.59% | 14.67% | 0.44% | 9.48% | 9.11% | 13.16% | 0.37% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.16% | 4.18% | 4.84% | -0.03% | 4.28% | 4.20% | 4.47% | 0.08% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.72% | 20.98% | 23.95% | -0.25% | 21.31% | 20.29% | 23.50% | 1.01% | 23.11% | < 15% |
| Missed Trip Rate | 1.19% | 1.48% | 0.79% | -0.29% | 1.02% | 1.07% | 0.93% | -0.05% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 1.67 | 2.45 | 1.63 | -31.89% | 2.27 | 2.46 | 1.44 | -7.76% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.93% | 95.18% | 59.17% | 4.75% | 99.23% | 97.68% | 54.43% | 1.54% | 50.30% | 94% |
| Vehicle Availability | 78.00% | 75.01% | 86.08% | 2.99% | 75.34% | 73.10% | 87.78% | 2.24% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
